OVERNIGHT STAY POLICIES:
 

We value our relationship with you and will be as flexible as possible but we also have a business to run. We have a maximum capacity and are always full for Federal Holidays.

 

If your dog has not visited Dog Time for daycare or boarding within the last 5 months we will need to re-evaluated at the current daycare rate before booking any reservation.

 

 We do not accept cancellations over the phone. All cancellation requests must be emailed to dogtimenow@gmail.com .

New Customers:

ALL New Customers are required to pay in full for any boarding reservation in order to reserve their spot. A portion if this payment is non-refundable(based on length of stay) New customers are determined by the date of their first evaluation. If this date is under one year the payment must be in full. If after 1 year the regular rules apply.

 

New Customers who cancel the first reservation made or existing customers who cancel more than two times in a 12 month period may be removed from our customer list and and may not be eligible for future stays.

Non-Holiday Reservations

  • A per dog deposit(dependent on length of stay) will be collected at the time you make your boarding reservation and is NON-REFUNDABLE.

  • If you cancel same day/no-show you will be charged for the entirety of the stay. 

  • Cancel within the 72 hours prior to your boarding reservation check in time, you will be charged a $100 cancellation fee 

  • Payment for the balance of the full boarding stay will be collected at drop-off.

  • All pricing and policies are subject to change without notice.

  • Changes to an existing reservation will be accepted without charge if available

Holiday Reservations

  • A 2-5 night minimum stay is required for holidays listed on our boarding price list page

  • Holiday reservations require a NON-REFUNDABLE deposit at the time you make your boarding reservation. (deposit amount depends on length of stay)

  • If you cancel more than 10 days prior to your scheduled check in time for your boarding reservation, you will not be charged anything additional.

  • A holiday period is considered 3 days before and 3 days after the actual Federal holiday.

  • Cancellations within the 10 day period prior to the holiday reservation and "no-shows" will be charged for the entire stay. You may also be removed from our customer list for "no-shows"

  • Changes to an existing reservation will be accepted if available but the minimum charge will be at least equal to the minimum night stay if it is required..