OVERNIGHT STAY POLICIES:
We value our relationship with you and will be as flexible as possible but we also have a business to run. We have a maximum capacity and are always full for Federal Holidays.  We do not accept cancellations over the phone and all cancellation requests must  be emailed to dogtimenow@gmail.com .

New Customers:

ALL New Customers are required to pay in full for any boarding reservation in order to reserve their spot. New customers are determined by the date of their first evaluation. If this date is under one year the payment must be in full. If after 1 year the regular fees apply. 

Non-Federal Holiday Reservations

  • New Customers who cancel the first reservation made or existing customers who cancel more than two times in a 12 month period may be removed from our customer list and and may not be eligible for future stays.

  • A per dog deposit(dependent on length of stay) will be collected at the time you make your boarding reservation and is NON-REFUNDABLE.

  • You must email your cancellation request to "dogtimenow@gmail.com". For transparency, phone cancellations are NOT accepted.

  • If we do not have a deposit for your reservation within one week of your reservation,  your reservation may be cancelled at our discretion .

  • Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.

  • If you cancel same day/no-show you will be charged for the entirety of the stay. 

  • Deposits can only be used as credit toward other services at the discretion of Dog Time, Inc.

  • Cancel within the 72 hours prior to your boarding reservation check in time, you may be removed from our client list

  • Payment for the balance of the full boarding stay will be collected at drop-off.

  • All pricing and policies are subject to change without notice.

  • Changes to an existing reservation will be accepted without charge if available.

  • Pickups after 1:00PM will incur a half daycare charge

FEDERAL Holiday Reservations

  • New Customers who cancel the first reservation made or existing customers who cancel more than two times in a 12 month period may be removed from our customer list and and may not be eligible for future stays.

  • A 3-5 night minimum stay may be required at holidays to better accommodate all our guests. 

  • You must email your cancellation request to "dogtimenow@gmail.com". For transparency, phone cancellations are NOT accepted.

  • Holiday reservations require a non-refundable deposit at the time you make your boarding reservation. (deposit amount depends on length of stay)

  • If we do not have a deposit for your reservation, it may be cancelled at our discretion.

  • If you cancel more than 10 days prior to your scheduled check in time for your boarding reservation, you will not be charged anything additional.

  • A holiday period is considered 3 days before and 3 days after the actual Federal holiday.

  • Cancellations within the 10 day period prior to the holiday reservation and "no-shows" will be charged for the entire stay. You may also be removed from our customer list for "no-shows"

  • Deposits are required to secure your reservation and are NON-REFUNDABLE. 

  • All pricing and policies are subject to change without notice.

  • Changes to an existing reservation will be accepted if available but the minimum charge will be at least equal to the minimum night stay required.

  • Pickups after 1:00PM will incur a half daycare charge