OVERNIGHT STAY POLICIES:
We value our relationship with you and will be as flexible as possible but we also have a business to run. We have a maximum capacity and are always full for Federal Holidays.  We do not accept cancellations over the phone and all cancellation requests must  be emailed to dogtimenow@gmail.com 

Non-Federal Holiday Reservations

  • New Customers who cancel the first reservation made or existing customers who cancel more than two times in a 12 month period may be removed from our customer list and and may not be eligible for future stays.

  • A $100 deposit may be collected at the time you make your boarding reservation.

  • You must email your cancellation request to "dogtimenow@gmail.com". For transparency, phone cancellations are NOT accepted.

  • If we do not have a deposit for your reservation within one week of your reservation,  your reservation may be cancelled at our discretion .

  • Deposits are required to secure your reservation. Many times we are full and have to turn pet parents away and then people do not show up for their reservation.

  • If you cancel more than 72 hours prior to your scheduled check in time of your boarding reservation, you will receive a full refund of your deposit.

  • If you are a no-show or cancel within the 72 hours prior to your boarding reservation check in time, you will be charged a $100 cancellation fee.

  • Deposits can be used as credit toward other services only at the discretion of Dog Time, Inc.

  • Payment for the balance of the full boarding stay will be collected at drop-off.

  • All pricing and policies are subject to change without notice.

  • Changes to an existing reservation will be accepted without charge if available.

  • Pickups after 1:00PM will incur a half daycare charge

FEDERAL Holiday Reservations

  • New Customers who cancel the first reservation made or existing customers who cancel more than two times in a 12 month period may be removed from our customer list and and may not be eligible for future stays.

  • A 3-5 night minimum stay may be required at holidays to better accommodate all our guests. 

  • You must email your cancellation request to "dogtimenow@gmail.com". For transparency, phone cancellations are NOT accepted.

  • Holiday reservations require a $150 deposit at the time you make your boarding reservation.

  • If we do not have a deposit for your reservation, it may be cancelled at our discretion.

  • If you cancel more than 10 days prior to your scheduled check in time for your boarding reservation, you will receive a full refund of your deposit.

  • A holiday period is considered 3 days before and 3 days after the actual Federal holiday.

  • Cancellations within the 10 day period prior to the holiday reservation and "no-shows" will be charged for the entire deposit.

  • Deposits can be used as credit toward other services only at the discretion of Dog Time, Inc.

  • All pricing and policies are subject to change without notice.

  • Changes to an existing reservation will be accepted if available but the minimum charge will be at least equal to the minimum night stay required.

  • Pickups after 1:00PM will incur a half daycare charge

OPENING HOURS

MONDAY-FRIDAY

7am-7pm

​SATURDAY-SUNDAY

9am-5pm

 

ADDRESS

2489 Washington Ave

San Leandro, CA 94577
dogtimenow@gmail.com
T / 510-352-2658
F / 510-892-2986

 

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